Requests, quotes & confirmation
Choose individual services or coordinate cleaning and media in one appointment. Website totals are estimates for the routine scope described. We review the property, condition, dimensions, access and availability, then confirm the scope and price before work.
We accept appointment requests seven days a week. A preferred date, form receipt, account inquiry or work order does not reserve time or create a confirmed appointment. Our team reviews and approves the request, then agrees the service date and time with you before scheduling it. Availability and coverage are reviewed for selected areas from Orange County to Long Beach.
Unusual materials, large areas, specialty work and apartment or upper-floor access require review. Apartment work is accepted only when the appropriate equipment and access arrangements are ready.
What your cleaning includes
Routine carpet cleaning includes pre-vacuuming, pretreatment, deodorizing, the cleaning itself, agreed light furniture moving, hallways and small closets. Please clear tables, heavy chairs, large furniture, fragile items and personal belongings from the areas to be cleaned before we arrive. We confirm any light items we can move.
Upholstery, tile and grout, showers, rugs, sealing and pet treatments are separately selected and priced. We do not clean leather. Rug service is limited to suitable everyday machine-made synthetic rugs after material, backing, dye, condition and cleaning-location review. Natural-fiber or blended natural-fiber, handmade, antique, delicate and high-value rugs are outside this service.
A $175 tile-and-grout shower clean covers the routine ceramic or porcelain tile and grout on the shower walls and floor only. It excludes glass and all caulking work, including caulk cleaning, removal, repair and replacement. Specialty surfaces need a separate assessment. Pressure washing is not currently offered.
Published prices & minimums
Carpet is $129 for the first room up to 200 square feet and $40 per additional room up to 200 square feet. Larger rooms need measured-area review. Standard stairs are $5 per step. Carpet cleaning with pet treatment starts at $149 for one affected room up to 200 sq. ft. We assess the affected areas and confirm the total before work.
Routine ceramic or porcelain tile and grout floor cleaning is $0.85 per square foot, with a $149 tile-only cleaning minimum. Clear grout sealing adds $0.40 per square foot of the cleaned area; standalone or specialty sealing is quoted.
There is one $129 cleaning visit minimum for upholstery, eligible rugs or mixed cleaning. Minimums are applied once to the applicable cleaning subtotal. A $50 cleaning-and-media credit applies once when both are accepted for the same appointment, after the cleaning minimum. Separate visits do not receive that credit.
The request builder shows the current upholstery, sectional, eligible-rug and media rates as you make selections. Unpriced or review-dependent items are identified for a quote. Work outside the agreed scope and additional charges require your approval before proceeding. Property account work uses its separately agreed rates and terms.
Payment & cancellation
For residential cleaning and media appointments, payment is due when the onsite appointment is complete. If nobody will be at the property, payment is required before work starts. We accept cash, Cash App, Zelle, Venmo, credit cards and debit cards. Payment details are arranged directly with our team; this request form does not collect payment.
No initial deposit is required for an ordinary booking. Please give at least 24 hours’ notice to cancel. To rebook after a cancellation within 24 hours, a $50 deposit is required and credited toward the completed service total. If another late cancellation occurs, we will review the rebooking arrangements with you before accepting a new date; this page does not add another automatic fee.
Please contact us as soon as possible if access, readiness or timing changes. Managed-property scheduling, cancellation and invoicing arrangements are set out in the accepted account terms.
Photography, video, drone & tours
The Property Scientist provides photography, video, drone coverage and Matterport tours. Individual media services can be selected without buying a package. Published base media rates cover a single-family home up to 2,000 interior square feet; larger or more involved properties need review.
A walkthrough includes one 60–90-second edited video. A 35–45-second vertical reel is a $50 add-on with that video; a standalone reel is quoted. The accepted quote confirms coverage, image counts, delivery formats and intended marketing uses.
Standard photography and video delivery is normally within 1–2 business days after capture. Tour, floor-plan and larger-project timing is confirmed separately. A requested weekend rush is $100 when accepted. One round of minor revisions is included; corrections to our own mistakes are free and do not count toward that round.
Matterport includes 90 days of tour hosting unless otherwise agreed; any extended hosting and its price are confirmed separately. Drone work depends on a suitable location, permissions, lawful flight conditions and weather. If aerial coverage is unavailable, we agree any changed scope and price before proceeding.
Please arrange authorized property access and have the spaces ready for capture. Cleaning and media in one appointment are sequenced around the property’s condition and drying needs. We confirm intended delivery and use with you; we ask permission before using your property’s media in our own publicity.
Results & service concerns
We assess materials and condition and explain relevant limitations before work. Cleaning and pet treatment cannot promise removal of every stain or odor or reverse wear, permanent discoloration, damage or contamination beneath accessible surfaces. Drying time depends on material, airflow and conditions; we provide care guidance for the completed work.
If something concerns you, contact Services@thecarpetscientist.com with the service date, the area involved and photos if helpful. We review the material, condition, agreed scope and result with you. Any return visit, further treatment or refund is assessed case by case; there is no automatic free re-clean or stain-removal guarantee. Additional work or charges require your approval before proceeding. This review process does not remove any rights you have under applicable law.
Property accounts & work orders
An account inquiry starts a discussion about property types, expected volume, service needs, access, approval and billing. It does not establish credit terms, reserved capacity, preferred-vendor status or a guaranteed volume discount.
The work-order route is for established accounts with an agreed service arrangement. We verify the account, unit list, access, readiness, approval authority and scope before accepting or scheduling the request. A submitted PO or preferred date does not authorize unapproved work or charges. Apartment and upper-floor work remains subject to equipment readiness and access review.
The accepted written account agreement and approved scope set the account’s service and billing arrangements. Changes and additional charges require approval before proceeding.
Your details & questions
Our privacy notice explains how we handle contact information, property details and photos. Please do not include access codes, personal documents or bank details in website submissions.
For a quote, cancellation, service concern or clarification, contact Services@thecarpetscientist.com. You can also request a callback.